Refund policy

Refund & Return Policy
Last updated: November 1, 2026

90-Day Money-Back Guarantee
Every Jugato order is covered by our 90-day guarantee. If you're not happy with your purchase for any reason, contact us within 90 days of the delivery date and we'll refund the full amount you paid to your original payment method. You don't need to explain why.

How to request a refund
Email us at kermutienda@gmail.com with your order number. We aim to reply within 2 business days. Please contact us before sending anything back, as items sent without contacting us first may not be processed.

Do I need to send the product back?
We'll tell you in our reply. You're welcome to try the toys with your pet, and used items are accepted under this guarantee. Because these are pet toys, we may ask you to dispose of the item or donate it instead of returning it. If we do ask for a return, we will send you instructions and cover the cost of return shipping.

Damaged, defective or incorrect items
Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 90 days of delivery with your order number and a clear photo of the item and its packaging. We'll send a replacement or a refund, whichever you prefer, at no cost to you.

Exchanges
If you'd like a different pack size (10, 50 or 100 balls), contact us and we'll arrange the exchange. We'll let you know about any price difference before we proceed.

Cancellations
You can cancel an order before it ships. Contact us as soon as possible. Once an order has shipped, you can still use our 90-day guarantee.

Refunds
Once your request is approved, we will process your refund within 5 business days to your original payment method. Your bank or card issuer may need additional time to post it. If you don't see your refund after that time, contact us.

Your legal rights
This policy does not limit any rights you may have under applicable consumer protection laws.

Contact
kermutienda@gmail.com